Support
Support
Email support@standardsmith.com. We reply within 2 business days.
We answer by email. There's no contact form on this site, so it doesn't collect your information.
Download help
- Find your files. They're on your Payhip download page, and Payhip also emails you the link.
- Unzip first. The manual is one ZIP file. Unzip it, then open the Word file and the PDF from the folder. Start with "Important: read this first" and "How to use this manual" (pages 5-6).
- Still not working? Email us from the email address you used at checkout and tell us which file and what happened. If a file won't open, tell us within 14 days of purchase. We'll fix it within 3 business days or refund you in full.
Digital delivery policy, including the full list of files in the ZIP.
Other help
- Questions before you buy: the free sample, the full contents and the FAQ may answer it first.
- Refunds: see the refund policy, then email us from your checkout email address.
- Revised pages and versions: see the version history.
- Other states: tell us which state you need.
We can't give legal advice. For legal questions, talk to a Texas health care attorney.